Privacy Policy
Last updated: 19 June 2026
Richmond Prime Locksmith 24/7 ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what we collect, why, and how we handle it.
Information we collect
When you submit a booking or enquiry through our website, we collect the information you provide: your name, phone number, the service you require, your suburb, and any details you include in the message field. We may also collect limited technical data (such as your IP address) for security and abuse prevention.
How we use your information
- To respond to your enquiry and dispatch a locksmith to your location.
- To contact you about your booking and confirm details.
- To keep records of work performed and provide quotes or invoices.
- To detect, prevent and respond to spam, fraud or misuse of our forms.
We do not sell your personal information. We only share it with third parties where necessary to deliver the service you requested (for example, a dispatch or scheduling provider) or where required by law.
Storage and security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including transport encryption (HTTPS) and access controls. No method of transmission or storage is completely secure, but we work to safeguard your data.
Accessing or deleting your information
You may request access to the personal information we hold about you, ask us to correct it, or request its deletion. To do so, contact us using the details below and we will respond within a reasonable timeframe.
Contact us
For any privacy questions or requests, call +61 3 4327 9990 or reach us via our contact page.